Being Hospitable and Using Managed File Transfers to Manage Hotels

One of the biggest areas of concern for hotel chains is how to manage files over a diverse set of locations. Whether these locations are geographically spread across one city or the world is irrelevant, as managed file transfer can take some of the time and work out of both automation and secure sharing with ease and security.

Understanding the diverse needs of a hotelier

Imagine running just one hotel – gaining the best deals for everything from your laundry to your fresh flower service? Imagine managing five, and still trying to keep the deals that you’re negotiating fresh and value filled deals, without needing a centralised team to manage it. MFT can help support it at that scale or larger with ease.

Whether you need to exchange new menus or information between two hotels, or across the whole group, MFT is designed to support the growing needs of a hotelier’s group, without stifling the underlying needs of the individual hotel itself, allowing for dynamic growth within each individual unit.

Five ways hotels can use MFT

There are five key areas that hotels can use MFT to increase productivity and support security and financing with ease.

Decentralisation of orders, paperwork and bookings – allowing teams to work via MFT can allow hotels to work with decentralised resources, with all of the benefits of having a dedicated head office.
Easier ordering and booking – with a centralisation protocol that distributes to each of the hotels in a chain, it’s easier to share information and work within the needs of running a hotel, whether that’s booking a room or restocking the kitchen.
Compliance with financial needs – as financial data is an integral part of the hotelier’s business, being able to protect any data that would be shared is a huge area of need – MFT provides encryption and decryption as standard, based on settings.
Integration with systems – MFT automatically integrates with email systems such as Outlook and provides a one click file sharing solution in most cases – this solution uploads the document to the secure area, encrypting or decrypting it, then produces the link in the email without intervention from the sender. This cuts down on file sending mistakes and allows for confidence and ease of transfer.
Finally, managed file transfer can help streamline functions and tasks that could be automated, such as file sharing or auditing, ordering or booking. Each of these can cut down on costs and free up staff to focus on the running of the hotel itself, instead of administration.
Understanding how managed file transfer can support your hotel can be as simple as looking at where your file system needs to be upgraded, and how that upgrade can be managed efficiently.

HANDD Business Solutions Ltd are specialists and consultants in data-centric security solutions. They provide consultancy and advice on Data Classification, Managed and Secure File Transfer and SSH Key Management. They have offices or representation in the UK, Mainland Europe, Middle East, Asia Pacific and the US. They sell and distribute software on behalf of Titus, Varonis, Ipswitch, GlobalSCAPE, Linoma, SSH, Attachmate and South River Technologies.

What You Need to Know About Managing Hotels – Scorecard

A hotel PMMS or performance measurement and management system should be in place in order to achieve the objectives and strategies that are connected to the stakeholders of the business. Performance evaluation is now possible through the use of managing hotels scorecard. At any point in time, managers are required to determine how well they are performing as a team so that they will know whether they are about to achieve their purpose or not. Thus, in order for you to create a successful hotel BSC model, you should use the strategy of your hotel. Basically, the strategy is the road map that leads to the fulfillment of the objectives of the business within short to medium duration of timeframe.

Hotel PMMS aids in the process of evaluating the tasks, projects and the overall health of the company. This is where you will gather valuable information so that you will know the condition of your business. When all the pieces of information have been collected, you can use them to make the right decisions. When creating the managing hotels scorecard, you will need measures that are specific to the organization, internal and external, financial and non financial indicators, aligned and integrated metrics, involvement of the employees, encouragement of the firm with regards to the desired support and behavior of the measurement system operations and the contributions of an effective system.

The managing hotels scorecard does not request to eliminate the role of the finance managers. What it does is it merely postulates the other hotel BSC model dimensions which are the customers, employees and internal business processes. Hence, with these four dimensions, you have a perfectly balanced managing hotels scorecard. These are the original four dimensions and they have withstood the tests of time. Right now, the BSC has evolved a lot that there are additional 5th and 6th dimensions depending upon the preferences of the business. Among the most used extra BSC dimensions are the green or the environmental and the growth and development perspectives.

Now, in accordance to the four dimensions, there should be an equal quantity of KRAs (key result areas) or objectives for every dimension. For instance, in the customer dimension, you can have KRAs such as to increase the market share of the hotel, to enhance the satisfaction of the guests and the improve customer profitability. On the other hand, in the employee dimension, you can have objectives like to complete the performance appraisals, to control the staff turnover and to increase the staff’s knowledge about the company.

In the process of considering what the managing hotels scorecard will be about, you should take note of the persons who are involved in the activities, the objectives and policies, the details of the problem that might affect the business and the influences that drive outcomes. With the managing hotels scorecard, it is possible to provide an intuitively impartial decision. Indeed, the balanced scorecard has proven that it is one of the best tools in monitoring the performance of the company as it offers a better way for businesses to move forward.

Manage Hotel

The basic principles of Managing a Hotel are simple and similar, no matter what the Star classification of the Hotel is (1, 2, 3, 4 and 5 Star Hotel (Based on the Services and Facilities they provide), or if it’s a large or a small Hotel or if the hotel is operated independently (Managing the Hotel under your (Hotel Owners) Name) or part of a Hotel Chain (Managing Hotel under someone else name and paying them fees for using their name). The bigger the Hotel gets, in terms of the number of Rooms and the number of Restaurants and Bars, the number of Staff increase and also the number of Titles and Positions of the Staff working there. The primary and basic Business of any Hotel or a Resort is providing Rooms, Food and Drink to Guests (Customers).

They are classified as City Hotels (which mainly cater for Business Guest), Resorts (which cater for Guests on Holiday or on Vacation in Holiday and Beach Side Destinations), Airport Hotels (which are close to Airports and mostly cater to transit Airline Passengers and Airline Crew), Casino Hotels (Hotels which have licensed Gambling facilities), Convention Hotels (which have Convention and Meeting facilities for large number of Guests), Motels (Mainly in the US, which cater to Guests Traveling by road and who wish to stop over for overnight) , Bed and Breakfast (Mainly in Europe, which are small Hotels catering for Guest at reasonable pricing).

Letting out Guest Rooms, Letting out Conference Rooms for Meetings and Conferences, Letting out Ballrooms for Weddings and Functions and Sale and Service of Food and Drink in Restaurants and Bars are the primary source of Revenue on which Hotels rely.

As time passed by Hotels started generating Revenues from Spa (Providing Massage and Treatment Services) ,Health Club (Gym), Boutiques in the Hotel Lobby, Golf, Outside Catering, Serving Airlines through Flight Catering etc.

The primary Operational Departments of a Hotel are Front Office Department, House Keeping Department, Food and Beverage Service Department, Food Production Department (Kitchen).

Front Office and House Keeping Departments together are also known as Rooms Division Department.

Front Office Department deals with Guests Reservations: for Guests who want to stay in the Hotel , it also deals with Guest Registration when Guest check in to the Hotel, through dealing with Guest requests and Complaints during a Guest stay in the Hotel to finally collecting and processing Guest Payments, when Guest Finally check out of the Hotel.

In smaller Hotels Front Office Department is simply known as Reception.

Receptionists, Guest Service Agents, Cashiers and Front Office Manager form part of this Department.

Second Operational Department which is closely related to Front Office Department is House Keeping Department, which deals with the cleaning of Guest Rooms and Public Areas (Restaurants, Bars, Conference Halls, Ball Rooms and Offices etc).

In medium sized to big Hotels House Keeping Department also has an on premises Laundry for the washing of Guest Room Linen (Bed Sheets, Towels, Pillow Cases etc), Guest Clothes (for an extra Fee) and Staff Uniforms. In smaller Hotels this function is normally outsourced.

In smaller Hotels it’s simply known as Maid Service.

Room Maids, Housemen, Laundry Supervisor and Executive House Keeper form part of this Department.

Third Operational Department is Food and Beverage Service Department, which is a collection of all Restaurants, Bars, Conference halls and Ball rooms in the Hotel. It also includes Room Service.

Waiters, Bartenders, Restaurant Manager, Bar Manager, Room Service Manager, Banquet Manager and Food and Beverage Manager form part of this Department.

This Department deals with the Service of Food and Drink to the Guest and later for the collection of Payment from Guest.

Fourth Operational Department in a Hotel is Food Production Department or Kitchen. They cook Food for the Guests in the Restaurant, Bar, Room Service, Conferences, Functions and Weddings.

Cooks, Kitchen Stewards, Commis, Chef de Parties and Executive Chef form part of this Department.

Other than the four main operational departments mentioned above there are small ancillary departments which help in the proper functioning of a Hotel.

They are:

Accounts Department: Deals with the Money of the Hotel: all the Receipts and Payments of Money .Check if everything is accounted for and there is no pilferage (Stealing). Pays Salaries to Staff, Payments to Suppliers and deals with Books of Accounts for Taxation purpose. They also make regular reports for Owners and Managers, to give them the correct financial picture (if the Hotel is making Profit or Loss).

Human Resources or Personnel Department: This Department Recruits or Hires new staff deals with Employee Disciplinary Procedures, Employee Reward and Recognition Systems, Staff Attendance, Staff Holidays and Leave, Hiring, Firing, Promotions, Demotions and Transfers of Staff. They also deal with Employee Benefits like Social Security, Employee Insurance, Health and Safety of Staff and matters related to Staff Pay.

Training Department: This Department is part of Human Resources Department, deals mainly with Staff Training.

Sales and Marketing Department: deals with promoting the Hotel and its Restaurants and Bars to increase the Room Occupancy and Sales and to also increase sales of Restaurants, Bars, Functions and Conferences. They also take care of Advertising, Promotions and Public Relations of the Hotel.

Engineering and Maintenance Department: deals with the proper maintenance of Hotel Building and Equipment, lighting, Air Conditioning, Hot and Cold Water in Rooms and Restaurants, Plumbing, Painting, Carpentry Repairs etc.

Purchase Department: deals with the Purchase of Goods and Items (Food, Drink, Stationery and Equipment etc), required for the proper functioning of a Hotel.

Store Department: deals with the Receiving, Storage and Issuing of Goods and Items (Food, Drink, Stationary and Equipment etc) to various Departments in the Hotel.

Security Department: deals with the Security of Staff, Guests and the Hotel Property.
They are also responsible for the Fire Safety.

Finally, there is the IT (Information Technology) Guy, who takes care of the Computers and the Networking Systems in the Hotel, Hotel Website, Emails and Printers etc

Every Department can function on its own with a Department Head/Supervisor. But, to give proper Guest Service, Maintain Standards and to Increase Hotel Revenue you need a coordinator who can coordinate, guide and control all the Departments in the Hotel. That is when the Hotel Manager/ General Manager come in, to coordinate the Functions of all the Departments and take the Hotel in the right direction.

So in a nutshell, Managing Hotel is all about keeping the Guest happy by providing him good product (Room, Food and Drink) and service and thus ensuring his/her return which will ultimately lead to the profitability of the Hotel and its Owners. This is just a brief introduction to Manage Hotel or a Resort.

Managed File Transfer Is A Most Welcome Way of Managing Hotels

Hotels might be a simple small chain of one or two locations, alternatively they could be a massive organisation with hotels dotted all over the world, perhaps operating on a multitude of IT systems that are required to work together. Beyond that they might have links to airlines, coach companies, travel agents, guests and suppliers thereby increasing the IT complexities yet further.

Managed file transfer offers the opportunity to automate and streamline some of the administrative functions in the hotel and hospitality industry. Not only can it make the operations more efficient but it offers the confidence of sharing files of potentially sensitive data securely and easily.

Just thinking about one hotel, having to organise and get the best deals for everything you purchase, from laundry, to drinks, staff and any number of other supplier – and then there’s the guest to manage of course! Obviously with one hotel there’s plenty to manage, so imagine what needs co-ordinating with a chain. Managed file transfer allows you to manage all the complexities with ease – whether it’s a one-off or an international chain.

One example is the menus. If you need to exchange menus or share menus or any other information for that matter across a group, managed file transfer allows efficiencies across the group whilst still letting each individual location to operate on a local level too, not limiting the growth or ambition of an individual location.

On a practical level, there are a number of ways that hotels can use managed file transfer for increased efficiency and increase security – and MFT makes it all easy.

One of the best thing about managing your file transfers – apart from the security aspect is that operations and functions can be automated and streamlined, for example ordering, booking, auditing and the sharing of data. This allows organisations to reduce costs and it can free up staff to focus on clients rather than paperwork.

Whether it’s checking the availability of a room or re-stocking the bar, with a centralisation protocol that sends out to any or all hotels in a chain, it’s easier to disseminate and collect information and stick to the actual running of the hotel.

Staying on the right side of financial-auditing needs is vital to the hospitality industry too. It’s integral to the hotelier’s business that data can be protected as it is shared. Secure file transfer capabilities allows data to be encrypted and then decrypted as required thereby enabling businesses to conform to financial compliance – whatever the laws or guidelines are in any particular country.

MFT allows hotels to operate in a decentralised way whilst at the same time, offering a central perspective and the ability to manage things at group head-quarters. Orders, administration, reservations, bookings, and all paperwork can all be carried out locally or centrally.

It may be that individual hotels in a chain have different IT systems. When file transfer is managed, it’s possible to integrate all systems with email services such as Microsoft Outlook, giving a one-click solution to sharing files. In this case, the solution uploads the document to a secure location, encrypting as it does, then MFT automatically integrates with email systems such as Outlook and provides a one click file sharing solution in most cases – this solution uploads the document to the secure area, encrypting or decrypting it. A link is then provided in an email to the secure location and there is no intervention from the sender or recipient. This reduces the number of errors that can be made and gives confidence and allows for the transfer of data with enormous ease.

To evaluate how important managed file transfer or MFT can be to your hotel or hotel chain, just think about how much administration is carried out and communicated between locations and whether it can be done more efficiently and more securely. If you think an upgrade is over-due then this is the perfect time to look at your file transfer needs.

How Seo Blogging Tips Helpful For Your Business?

Have you created SEO blogs for your business site? If yes. Then, are you getting results for your business? If you are not getting any results. Then, here you need to follow few tips to create quality SEO Blogs. And make it remarkable variation for your online business.

Everything you can do is start with quality content. Most of the marketers fail to create quality content on their site. It is true that your every post content will not engage your reader’s every time.

It doesn’t mean that you can create any useless content. Always you need to provide some useful guides and useful information on the topic that your readers would love to read.

Always try to write quality content on unexpected topics. So your readers can get more curiosity to read your content.But, until and unless your blog is not containing high quality content.It will be very difficult for you to draw attention of visitors towards your content.

The most essential part of SEO blog is you need to optimize your blog with set of keywords.Remember, if you have selected wrong keywords for your blog.Then, you will not attract relevant and loyal customers to your site.

So, don’t waste your time by choosing wrong keywords. Rather, invest that time for searching high profile keywords and include them into your blog posts of your blog.So, you can stay ahead from the competition.

Naturally, content flow is like telling a story. However, search engines will not crawl your photos, footer, navigation and links. What they crawl is your simple text content. The entire idea that you optimize the content by getting free of all redundant elements.

Hence, you need to do blogging; it’s just not for the sake of decorating it with links and scripts.

Google always prefer inbound links. Hence, pay more attention to get high quality incoming links to your site. Incoming links are hard to get.

If you want to run your own authoritative blog.Hence, it’s better to use a most trusted hosting associate such as godaddy.It hardly takes 10 minutes to set up your blog. Unless you have unique domain set up for blog.

You can use other free blog system services like blogger. Whereas Google is a free Google platform. And you get many other options where you can start blogging.

You can add blog post every week once. Regularity is essential to search engines and users will come up to look forward to regular updates.

So, whenever you add content ensure that you have included the category and tags. The tags and directory structure will help search engines to identify the page about or material in a page.

So, try to provide your reader something new or you can post something unexpected topics.

You can easily manage RSS feeds.RSS is more easily tracked and managed XML based file structure, which allows friendly web systems to read the data.

Hence,add RSS feed button on your site so you can update your readers or subscribers regularly with new content. You can also activate alert system whenever you publish new post.